How do I create an account on Portelle?

To create an account, click on the Sell on Portelle or Member Sign-Up button on our website's homepage. Fill in the required information, including your name, email address, and password. Once completed, click "Submit" to create your account.

How can I place an order?

To place an order, browse our product categories or use the search bar to find the items you wish to purchase. Click on the desired product, select the quantity, and click the "Add to Cart" button. Review your cart and proceed to checkout. Follow the prompts to provide shipping and payment details, and confirm your order.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and online payment platforms. During the checkout process, you will be able to select your preferred payment method.

How long will it take to receive my order?

Delivery times may vary depending on your location and the shipping method chosen. We strive to process and ship orders within the specified timeframe mentioned on the product page or during checkout. Once your order is shipped, you will receive a confirmation email with tracking information.

Can I track my order?

Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can enter the tracking number on our website or the shipping carrier's website to get real-time updates on the status of your delivery.

What is your Refund Policy?

Thank you for shopping at Portelle! Refunds and exchanges are the responsibility of our vendors. Please contact them directly.

If you experience any problems, please contact us at
We will respond within 24 hours.

What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact THE SELLER'S support team immediately. Provide them with the necessary information and any supporting evidence, such as photos or videos, so that THEY can assist you in resolving the issue promptly.

How can I contact customer support?

You can reach our customer support team by Our dedicated team is available during business hours to assist you with any questions, concerns, or issues you may have.

Is my personal information secure?

At Portelle, we take the security and privacy of your personal information seriously. We implement appropriate security measures to protect your data from unauthorized access or disclosure. For more information, please refer to our Privacy and Confidentiality Policy.

Do you ship internationally?

Our shipping options may vary depending on the destination. During the checkout process, you will be provided with available shipping methods and the countries we ship to. If your country is not listed, we may not currently offer shipping to your location.

Can I cancel or modify my order?

Our vendors aim to process and ship orders promptly. If you need to cancel or modify your order, please contact seller directly as soon as possible. They will do their best to accommodate your request, but please note that order changes may not be possible once the order is shipped.

If you have any further questions or require additional assistance, please feel free to contact our customer support team.